Thank you for taking interest in Cleanpro Lab. Below you will find all the informations
that you need to know about our company with our policies.
Cleanpro Lab requests a cancellation notice through text or call to (954) 995-8680,
24 hours before the scheduled time. Failure to cancel a scheduled appointment,
within the 24-hour notice, will result in a cancellation fee.
If you are looking to reschedule a service please notify the company at least 24 hours
before service to avoid the cancellation fee. Rescheduling services will not guarantee
a service the same week.
Once you have scheduled an appointment with Cleanpro Lab you are responsible for
providing entry to the cleaners on time. If cleaners are unable to access the property
upon arrival you will be notified immediately. If we do not receive a response or access
to the property within 20 minutes of arrival your appointment will be considered as
cancelled and the cancellation fee will be applied.
Please provide as much detail as possible regarding your property and the service
requested, so our team can be as accurate as possible with your quote. Please note
that our estimates are based on hourly rates considering all properties depend in size
and maintenance. Our team will contact you to discuss further details about the
booking process once your request is submitted.
FIRST TIME CLIENTS
First time clients are required to pay in advance 50% of the service to ensure cleaning
services will take place. Cleanpro Lab team will provide clients with the current
availability to begin the booking process. Clients are required to provide their full
name, address, best contact number, email, and preferred payment method.
ARRIVAL TIME
Upon scheduling, we allow ample time for our cleaners to commute between locations,
however, they may not arrive at the exact scheduled time due to circumstances such
as heavy traffic and parking or vehicle issues. We also do our best to accommodate
varying needs between each client to ensure the quality of our services so the start
time may also be affected if the previous client needs additional time to complete the
cleaning.
We kindly ask that you please allow a 30-60 minute gap for your cleaners to arrive in
case we are presented with unforeseen circumstances.
EXTRA TIME
Any price quoted is an estimate only based on the company’s experience, without
inspection, and based on information provided by the Customer. When your referred
housekeeper gets to the job and it is apparent that the actual cost of the Service will
exceed the quote provided by us. The company will provide the Customer with the
option to pay an increased fee to complete the Service, or pay the quoted amount
without the Service being completed.
GUARANTEE
We do not require clients to stay in their residence during the service, however we do
recommend that someone is present at the beginning and at the end of the service.
LIMITATION OF LIABILITY
Cleanpro Lab is mindful to take the best of care while cleaning your home. Please be
aware that we are not liable for any damages or loss during the cleaning process. We
also do not provide trash removal services from the property.
All items of sentimental value that are irreplaceable such as (but are not limited to)
collectors items, trophies, discontinued patterns, family heirlooms, unique/rare items
and high cost crystal/china/ceramic, must be disclosed to Cleanpro Lab via email.
Cleanpro Lab will not be liable for items not listed and disclosed to us.
Cleanpro Lab will not be held liable for items broken or damaged due to product wear-
and-tear, nor damage to or caused by fixtures that have not been properly secured
such as wall decor, mirrors, window treatments, wall coverings, lack of furniture glides
(for wood floors) and scratch covers to the feet of furniture decor, cabinet mounted
appliances, and any household accessories.
We will not accept liability for damages directly or indirectly caused by non standard
company products and equipment that you or your proxy request to be used. Cleanpro
Lab will not be liable for damage that is not reported within 24 hours of your last
cleaning.
Cleanpro Lab will only consider liability for the repair or replacement cost of the
replaceable damaged or broken items (caused by us) itself. This does not include
shipping and tax of an item. If an item is part of a set, only the cost of the individual
item will be considered.
Due to safety concerns, Cleanpro Lab will not allow it’s cleaners to move / lift heavy
items or furniture. If you would like us to clean behind large appliances (e.g. stove,
fridge) or furniture, please move them prior to our arrival.
At this time Cleanpro Lab is not accepting cash as a form of payment method. We are
currently only accepting payments electronically which include the following:
– Credit & Debit Cards; processed with a 3.5% transaction fee.
– Zelle
– Cashapp; processed with a 3.5% transaction fee.
If clients cannot provide free parking, parking costs will also be applied to the total of
service.
Once cleaning service is completed payment is due within 24 hours of service
completion or payment request. If you have chosen to use credit or debit card as your
payment method the company will make the charge of the discussed amount. Please
note that if services are not paid for within these periods you are in violation of our
payment policies.
The Customer acknowledges that any information provided by the Customer may be
used by Cleanpro Lab for the purpose of providing the Service. The company agrees
not to share any information provided by the Customer with any third party not directly
involved in the provision of the Service. Cleanpro Lab will take all reasonable
precautions to protect personal information provided by the Customer from loss,
misuse, unauthorized access or disclosure, alteration or destruction.